Except for the "informality" of the reception of the car at the time of return in Rome, everything was first class. ", " Loved our VW Polo! ", " See my feedback about Auto Europe. Very satisfied with the experience. Compared cars on Autoeurope US and UK sites. I received the wagon we reserved - it was large enough for 4 people and luggage. Everything was great. I ordered a convertible because it's a great way to see the country and mountains as you're driving through them. I believe I understood all terms of the agreement. Your prices are the best and your 24/7, English-speaking customer service is great. Condition of the Vehicle: 9, " Not a problem. No worries, all was as stated in my contract. It was not worth ordering directly from a car rental or another search engine. Would recommend definitely. ", " very helpful in setting up rental and answering questions ", " Great experience! ", " Relatively easy pick up. ", " Always good selections and options and usually good pricing. Car was as promised and performed well. This made a big difference as there was a huge line at the Hertz desk, which we were able to skip. Condition of the Vehicle: 10, " Drop off was not straightforward, it took some time to complete this operation. For example, a VW Polo on AE was $645 and on Kemwel it was $449. 100% great rating! AUTO EUROPE ROME, ITALY Car Rental Reviews Average Rating for Auto Europe Rome: Showing Results 1 to 10. Auto Europe streamlines the car booking process and clearly explains options in a non confusing manner. Both vehicles were very comfortable and had navigation systems which made life very easy. ", " the staff in the states is great, and easy. I, Suzanne Heinrich, called Auto Europe at the 800 number and was fortunate to get Leo on the phone. I've used Europe Car on quite a few occasions in Italy. I have no complaints about this company. It was a very positive experience. International companies doing business at international airports should make contracts available in the renter's language. Page 1 of 3. AutoEurope was just fine. COTNARI SA, LOC COTNARI-IASI ", " It was absoultly great! Except a little queue at the pick-up, I found the service totally satisfactory. I have the Privilage card, but could not use it since my contract was with Autoeurope. ", Overall Value: 10 Luckily I showed up at 14:15 just as the workers were leaving for the day ( not to return at all). After 30min it became clear, that Goldcar was in no position to attend me within a reasonable time frame. ", " We found returning the car to be somewhat unpleasant. Our counter representative was extremely pleasant and helpful. We had the diesel model and were very impressed with the fuel economy!Our complaints were/are more ergonomic. A culturally rich city, Paris is steeped in history, architectural splendour, culinary delights and numerous tourist attractions. Some companies try to charge you more when they run out of lower price rentals. I did have to call to get the Europcar booking number. He put us in an upgraded vehicle with great GPS. ", " The rental was very easy. Welcome to our page dedicated to customer reviews and the experiences our clients have with both Auto Europe and their chosen car rental supplier. Condition of the Vehicle: 10, " Staff is always helpful and efficient and they always try to accommodate our request for a Fiat 500...our favorite vehicle to rent on our visits. The fact that apparently the DEBIT card is not allowed anymore, was never mentioned during the booking process. ", " Very available for changes and help with the process ", " i had a positive exerience. Thank you. I have used them for over 7 years at least twice a year in Rome and Foligno. Service was slow and took 2 hours from arrival at destroy to getting into the car. I would recommend making your initial paperwork on line so that you can move quickly at the airport. ", " we were asked at pickup Rome if we could change our requested car and return a Spanish car for them which would save us the one way fee as well. Too hard to return st the train station in Roma, Very good service on phone and I get waht I asked for, Central Station in rome is understaf they need more employees the service for each costemer takes 15 minutes. ", " Except for the pick up, where there were too many customers and not enough staff, the service was excellent ", " It was ok, but I still my invoice (on email cata_grecu@yahoo.com) They helped us learn how to use the GPS. I contacted Auto Europe to arrange a refund or credit. Tires were horrible. I could not change the language, only the country of residence. ", " The office at the airport was very helpful. When we picked up our car it was so dirty that we declined to take it. handled very well. Good car. But even better service when you need it. I had compared a number of rental options, including a discount combined with the airline ticket. FoS from London booked an Alamo car via AutoEurope for a holiday in France and pre-paid £159. Highly recommend this car rental agency. Thank you. No great, but after our recent experiences with Europcar it was acceptable. We asked for a small car but wheb got to the agency they only had a jeep renegate available unless we waited hours! The paperwork was always emailed immediately, payments processed correctly and everything was accurate. Easy online booking. We know reviews are a great way for our clients to learn more about our business and long-standing relationships with the most reliable suppliers who rent vehicles to travelers planning a trip to Rome. If I've ever had a problem with an unwarranted charge upon my return, Auto Eorope has always corrected the problem. He gave us directions to our first destination that was super helpful. I used the autoeurope website to price out a sample rental from 6/8 thru 6/19 starting in Vannes, dropoff in Caen. Expediency of Drop-off: 10 We will definitely rent with them again. Car had no windshield wash. Good variety of clean cars. Thanks Anna. The staff upon return were equally efficient and friendly. Your website provides all that is needed to complete a vehicle request. Nice staff and professional persons in the agency. we were asked at pickup Rome if we could change our requested car and return a Spanish car for them which would save us the one way fee as well. Will use again next year. ", " Online rentals in Italy worked out fine. ", " We have rented with Europcar many times (always in Italy). Better directions should have been provided by your personnel at the train station and should have been in writing with a map. Very helpful in finding the best price and full insurance! ", " Much too long waiting time to get the car. I always recommend Auto Europe. I am very pleased with its performance. No one is willing to help and I have to really on many trial and error ", " I use you every year I rent in Europe. The rates are quite reasonable. will definitely use auto europe every time in the future. ", " easy pick up and return at FCO Practically brand new car. We would definitely use this site again. A bit too much paperwork in the office before the the rental, but a great car and great service, Was able to select the exact car, and Audi A3 convertible, that I wanted via Auto Europe, very easy to deal with, accommodating, and very friendly. walked up to some people and they told me to push the help button! Please excuse my ignorance, but I was advised to use AutoEurope by a lot of people on this forum, rather than booking a rental car directly with the rental car company (ie Europcar or Sixt etc). ", " overall OK Counter at Rome airport took forever even though I am a Gold member. Very helpful service. Upon pick-up time, the main driver leaves a deposit. Will definitely recommend. Will definitely book with them for the remote help while traveling. Of all the travel and transport companies that we have dealt with, Auto Europe has been one of the gems in our memories. Expediency of Drop-off: 6 Probably one of my best rental car experiences. So, overall it was a good experience. Efficiency of Counter Staff: 10 Very good experience with no high pressure selling of added insurance etc. fast and friendly counter person. ", " My booking was for a car in wagon type but they gave me Fiat 500X which was not the type that i booked. I won't hesitate to use Auto Europe for my next trip. 46 AutoEurope reviews. They knew when we would arrive! The car was what we ordered and in good shape. They were wonderful from start to finish! We use Auto Europe at least once a year and are very satisfied. easy pick up and return at FCO Practically brand new car. One call for a great price and good rental situation. Always excellent. The car was clean, relatively new when we received it. However, the van was only 3/4 full, and yet we had to sign the paper saying it was "full" (as well as the damage assessment) before we got to see the van. The checkin counter was very, very busy. The vehicle was new when delivered and we had no problems with the vehicle during the rental period. They were fine. ", " Very difficult pick up experience from finding the pick up place, assigned the wrong car, incomplete check out and a daring drop off process The Jeep does accommodate 5 persons but max 3 large bags. Efficiency of Counter Staff: 9 They are GREAT!! RO1955782 ", " Warren was great in US helping me decide my options. I like how easy it is to work on your website and the quotes. Booking was easy, and no problem making small changes. It has provided me with exactly what I needed for my rental needs. This was my second experience using Europcar. ", " AutoEurope is easy to use. Return location poorly signed and difficult to get to, even if my hotel was 5 minutes walking distance from it. Excellent, efficient , great car, nice staff. My typical complaint is that I usually don't get the car that I rented. Agent at drop off was not very friendly, and dismissive. thanks! ", " good car and price. ", " Great experience, tried to find a mini van (5 passengers) on the individual sites, nothing available, found a van on Auto Europe, car was with EuropCar so easy find site at airport. Apparently the free cancellation is only if you cancel 48 hours before pick-up. Why Book your Rental Car with Auto Europe Auto Europe has been a leader in worldwide car rental services since 1954 and is now available for residents of South Africa to enjoy. Super efficient agency I been booking with Auto Europe for the past 20 years!!!