This was our first time staying at the Grand Luxxe, and it definitely lives up to its reputation and name. She was are concierge at the pool. This response is the subjective opinion of the management representative and not of TripAdvisor LLC. lol) We spent a majority of our time at the beach club. With live music, captivating theme nights, the high-end relaxation of Jungala, and the magnificent theatrics of Cirque du Soleil JOYÀ, the resort offers much more than just entertainment. No bonus felt worth the risk at that point. The parking has also changed since we have been here last. Learn More . This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC. Mexico does not require any testing, either, and there were no quarantine requirements before or after leaving the country. I called the concierge before we arrived and they said that you can go to Jade and get groceries delivered to your room for around $3 USD. The place is HUGE so you will need to rely on transport to get around. Unfortunately, Orlando wasn't working our last day so we didn't get to say goodbye - but if you see this, YOU WERE THE BEST!!! Also, Nectar was only open the second half of the week. Lay by the pool or de-stress with a relaxing beach massage while our excellent staff takes care of your every need. But I have to say they did an amazing job making us feel safe. Dear Susana Martínez:Thank you for taking the time to provide us your feedback about your recent stay with us.We regret that your stay was different from what you had expected. Our room was UNREAL. Mayan Palace at Vidanta Riviera Maya: 1 Week Prior to Coronavirus Craziness - See 5,353 traveler reviews, 4,113 candid photos, and great deals for Mayan Palace at Vidanta Riviera Maya … We will be reinforced the procedures with the staff and take the necessary actions to provide all our guests with an extraordinary vacation experience.Lastly, we are pleased to clarify that at the check-in we offer a free welcome package (face mask, disinfectant, hand sanitizer) and we have these products available in our stores.In the meantime, if you have anything else to add to your report or if you would like to continue this dialogue directly through our Customer Care Centre, we kindly request that you reach out to our Customer Care Center at 1-800-292-9446 or at customerservice@grandmayan.com.mx and reference this message. This is a large resort so expect to do a lot of walking, or simply take the shuttle. Carretera Federal Cancún-Playa del Carmen Km. For a daily fee. You'll find a casual and relaxed environment where everyone in the family can find a favorite activity and their happiness. Just keep walking and find your ride. Executive chefs Denis Kistenev and Argel Mu oz helm a creative menu that includes salads, soups, French toast, quiches, seafood cuisine and gourmet entrees. Please contact us ASAP at 1-800-292-9446 or at customerservice@grandmayan.com.mx we have the update of your case.Best regards.The Grand Mayan Riviera Maya Management. Mayan Palace at Vidanta Riviera Maya, Playa Paraiso: See 5,356 traveller reviews, 4,113 user photos and best deals for Mayan Palace at Vidanta Riviera Maya, ranked #10 … Popular attractions Maroma Beach and Tres Rios Ecopark are located nearby. I just would not recommend the sales presentation in general, but definitely not during COVID. This was our 6th visit here in the last 4 years, so we obviously enjoy it. One and Two bedroom units feature a kitchen, dining area, and living room and are fitted with a cook top, microwave, toaster, refrigerator and kettle. After that, we were transported to our actual residence. We had no problem doing this. From its magical entryway to its fun-filled Lazy River, The Grand Mayan Nuevo Vallarta is the perfect setting for you and your family to enjoy your time away from it all. Mexico does not require any testing, either, and there were no quarantine requirements before or after leaving the country. To us, all of this is 100% reasonable and understandable during the pandemic. The family was yelling and laughing the whole way back, which is fine in general, but they should have had the entire transport to themselves. The next part of the sales pitch was breakfast. Echte Bewertungen Preisgarantie Preisvergleich If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. This year, various forms of violence have plagued Mexico’s iconic Riviera Maya, which includes famous spots such as Cancún and Playa del Carmen along the Atlantic Ocean. Click here to know more about Cirque du Soleil Entertainment Group’s response to COVID-19 pandemic ... to taste extraordinary dishes and live an unforgettable night exclusively at the Cirque du Soleil Theater at Vidanta Riviera Maya. We were honest about our situation from the start, and were treated with nothing but respect by the presenters. We walked 50% of the time and took the trolley the other half. Additionally a $600 deposit for incidentals since it was now a cash free facility amid Covid, understandable..Upon check out they charged again for the resort fee, this isn’t cheap $420 usd..I asked and they said they’ll refund the first one..well a month later and of course they haven’t and now they want copies of statements emailed.. just con artists hoping people don’t notice or won’t deal with...beware!!!!! One staff member told us they are tested every other week. Using the trams on the property is fun, but can be excrutiating on the waits. When is your next trip to Vidanta? If you are going to the Vidanta Resort in Riviera Maya, Mexico, for the first time, you will want to see this video. I also recommend booking at the resort because you will receive a discount. It was a nice vacation, as usual at Vidanta RM. Shopping. I declined, as shaking hands during COVID is definitely not recommended, and she appeared offended, motioning to the hand sanitizer nearby. As part of an ongoing collaboration for the development of multiple entertainment components, … After the intervention of the man who was shadowing her, they walked away to ask the waiter about a larger table. Dear G546YFlisag :We truly appreciate the time you have taken to share with us your impression about your stay at Grand Luxxe. Vidanta, you never disappoint and cannot wait to be back. Sie können den Flughafentransfer im nächsten Schritt anfragen. After a couple hours, other people arrived, but none sat in our area. Our room was UNREAL. Every single staff member wore a mask, some with a shield too. Published on Friday, March 20, 2020 . Ein Flughafentransfer steht Ihnen ohne Aufpreis zur Verfügung. I know many people are apprehensive to travel and have a lot of questions, so I will try my best to cover everything I was worried about before we left. You used to be able to self park near the resort, but now once you come in you are directed to the central lobby where they will park your car for you. We took my daughter for her Sweet 16 and we had a wonderful time. I am surprised that Vidanta is continuing this as part of their sales presentation during COVID. We went on Monday. Transport from the airport will drop you off at the central lobby where your luggage is taken from you to be sterilized. The staff is truly amazing and we can’t wait to go back! A Jungle Paradise Built for Luxury Named as one of the Top 5 hotels in Eastern Mexico by Condé Nast Traveler's Readers' Choice Awards, Vidanta Riviera Maya is an experience like no other. Yes, it takes that long. Specific staff kudos: Head waiter at Quinta got hockey game on TV at Salum (different restaurant!). Book The Grand Mayan at Vidanta Riviera Maya, Playa Paraiso on Tripadvisor: See 5,641 traveller reviews, 4,975 candid photos, and great deals for The Grand Mayan at Vidanta Riviera Maya, ranked #8 of 10 hotels in Playa Paraiso and rated 4 of 5 at Tripadvisor. We are members and come to the RM Grand Luxxe 1-2 times per year. The first three nights were wonderful until we got some noisy neighbors who felt the need to play loud music on their deck until 2 in the morning. Zählt zu den Bestsellern in Playa del Carmen Die Suites at Mayan Palace Vidanta Resort Riviera Maya erwarten Sie mit einem Wellnesscenter und einem Whirlpool in Riviera Maya in der Region Quintana Roo, 8 km von Playa del Carmen und der 5th Avenue entfernt.. Cirque Du Soleil JOYÀ Spices Up The 6th Season at Vidanta Riviera Maya. Since the beginning, we’ve distinguished ourselves by offering sprawling destinations with expansive accommodations and extensive grounds. Hotel RM, The Mayan Palace Suites, Vidanta in Riviera Maya Am Strand. more. Some people sat at the pool bar in the water, but not on the chairs. Just keep walking and find your ride. From gigantic pools, boutique shopping, multiple world-class restaurants and unbelievable spas to a Jack Nicklaus golf course, beach games, … Inside the resort cell service was 1-2 bars and 3G. Vidanta Riviera Maya Recognized in Condé Nast Traveler’s 2019 Readers’ Choice Awards as a “Top 20 Resort in Mexico” Condé Nast Traveler announces the world’s best hotels, resorts, countries, cities, islands, spas, airlines, airports and cruises. This is our 4th time staying at this resort. But I wish other guests would be a little more courteous to everyone else around them. Save on your reservation by booking with our discount rates at Suites at Mayan Palace Vidanta Resort Riviera Maya in Mexico She took time out of her busy schedule to go over the details of our wedding and make sure we were getting the exactly perfect wedding we want! We spent two full days at The Beach club and we received stellar service. Grupo Vidanta, Owner at Grand Luxxe at Vidanta Riviera Maya, responded to this review. The show draws on the heritage and history of Mexico to weave the story, presented in an intimate dinner theatre in the jungle of the Riviera Maya. 05 / Dec / 2019 . They took your temperature as you arrived at the airport and got your bags.Temperature checks at the resort were on arrival and at “specialty” places like Jungala, Nectar/Joya or the spa.We normally get groceries at Mega once we arrive, but we did not feel comfortable doing that this time. Among the various facilities are a garden and a terrace. Your trust is our top concern, so businesses can't pay to alter or remove their reviews. 77710 Riviera Maya, Quintana Roo. I am getting married at Vidanta RM next summer and wanted to meet with the planners (and meet the people I had been emailing). Shopping. This is a plus. You'll find a casual and relaxed environment where everyone in the family can find a favorite activity and their happiness. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. The entry for each of us came to $32.00 USD each. Open now: Thu. Free Wi-Fi. Head of security Arturo got us a private transport from jade to grand luxxe when we saw us trying to lug our groceries back to the room.Monday night was the only time we got concerned about distancing. This was our first time staying at the Grand Luxxe, and it definitely lives up to its reputation and name. Generally, I love it. Around every corner there’s a new show to experience, another sight to see, and a new facet of Mexico to explore. Our favorites were closed: Chiranguito, la Cantina and Azur. Mayan Palace Riviera Maya is a luxurious resort hotel inside the unforgettable Vidanta Riviera Maya resort. When we got tired we went back to our cabana that we had rented. Book The Grand Mayan at Vidanta Riviera Maya, Playa Paraiso on Tripadvisor: See 5,630 traveller reviews, 4,961 candid photos, and great deals for The Grand Mayan at Vidanta Riviera Maya, ranked #8 of 10 hotels in Playa Paraiso and rated 4 of 5 at Tripadvisor. We were very upfront about this when we were invited to attend but were told to attend the presentation anyways to look at marketing materials and there would be no pressure. Travellers' Choice Vidanta Riviera Maya is home to your perfect vacation, where Mexico’s exquisite beauty meets true luxury. I know many people are apprehensive to travel and have a lot of questions, so I will try my best to cover everything I was worried about before we left. Around every corner there’s a new show to experience, another sight to see, and a new facet of Mexico to explore. Allow yourself to be mesmerized by the story of an alchemist and his granddaughter seeking out the secrets of life. After pickup from a central meeting point in Cancun's hotel zone, head to Cirque du Soleil’s theater, located in the Riviera Maya tropical forest north of Playa del Carmen. Other chains that operate hotels in Quintana Roo are also planning closures . Eduardo, our waiter, and Raphael, the pool bartender, were amazing and helpful. This response is the subjective opinion of the management representative and not of TripAdvisor LLC. Only a few restaurants were actually available compared to the 10+ that were closed. We traveled via Delta from PHL with a layover in ATL. Stay at this romantic resort in Playa del Carmen. Then, you will be transported to the lobby of the particular building you are staying at (Luxxe, mayan, bliss etc) for check in. We are extremely happy we went. I was huge. JOYÀ, a thrilling, whimsical show in which joy, courage and friendship conquer all! Mexico does not require any testing, either, and there were no quarantine requirements before or after leaving the country. We have not been traveling due to COVID and this was certainly a comfortable vacation. Spanish chain shuts down hotels on Riviera Maya due to Covid-19. Wed. Open 24 hours. Beautiful, huge, and super clean. Cancun International Airport Ask 934audreyw about Grand Luxxe at Vidanta Riviera Maya, Ask Hrrodela about Grand Luxxe at Vidanta Riviera Maya, Amazing resort, but the COVID precautions at the sales pitch were disappointing, Ask G546YFlisag about Grand Luxxe at Vidanta Riviera Maya, Ask JayBony about Grand Luxxe at Vidanta Riviera Maya, Ask bssybil about Grand Luxxe at Vidanta Riviera Maya, Ask colleenk820 about Grand Luxxe at Vidanta Riviera Maya, Hotels near Grand Luxxe at Vidanta Riviera Maya, Grand Luxxe at Vidanta Riviera Maya Rooms, Iberostar Hotels & Resorts in Playa Paraiso, Adults Only and Adult Friendly Resorts Playa Paraiso, Hotels near Iberostar Golf Club Playa Paraiso, Hotels near (PCM) Playa Del Carmen Airport, We compared the lowest prices from 12 websites, We compared the lowest prices from 13 websites, We compared the lowest prices from 9 websites, We compared the lowest prices from 10 websites, We compared the lowest prices from 14 websites, We compared the lowest prices from 16 websites. Vacation hits different after you've been inside for six months, and we were blown away at how easy it was to travel and how safe we felt once we arrived.More. The accommodations offers a 24-hour front desk, airport transfers, room service and free WiFi throughout the property. Susanna was wearing a mask, but it was below her nose the whole time, and she often pulled it away from her face while speaking. We especially liked the plunge pool on those hot humid August nights. You will be asked to attend a timeshare presentation. SHOUT OUT TO ORLANDO!! Cozy, comfortable living spaces provide everything you need for a romantic getaway for two or a memorable family vacation with lots of little ones. Then, you will be transported to the lobby of the particular building you are staying at (Luxxe, mayan, bliss etc) for check in. Am Strand Flughafenshuttle. Grand Luxxe at Vidanta Riviera Maya in Playa Paraiso, Mexico: View Tripadvisor's 1,260 unbiased reviews, 1,173 photos, and special offers for Grand Luxxe at Vidanta Riviera Maya… Dining at Vidanta Riviera Maya is an adventure in the jungle, allowing guests to experience fantastic cuisine from all around the world. The room totally blew us away. That being said, we left the sales pitch that morning and continued to have a wonderful stay. For travelers visiting Playa del Carmen, The Grand Bliss at Vidanta Riviera Maya is an excellent choice for rest and rejuvenation. The resort is connected with these wooden pathways which wind through the jungle and you'll get to see so much wildlife. It’s the best visit yet. We love the Vidanta Riviera Maya resort. The slides and the wave pool were also quite enjoyable. These transports can get pretty crowded at show times (which makes sense).Jungala:We normally go on excursions, but this time we decided to stay on the resort and try Jungala. Recommended Reviews. We decided to write the review we wish we had before we left home. The hotel has great service, everything works at it should, the Villas are very nice, clean and spacious. Transport was sanitized between rides. The only options that was open everyday Salum and Havana Moon. Again, the staff was amazing, it just takes a long time to get something done. We encountered zero issues while traveling. Since we come often and have sent many other friends/family on trips here, we wanted to hear what they have to offer. 07 / Oct / 2019 . Allow yourself to be mesmerized by the story of an alchemist and his granddaughter seeking out the secrets of life. Transport from the airport will drop you off at the central lobby where your luggage is taken from you to be sterilized. Our room was UNREAL. This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC. Staff all wore masks and around 75% wore addition face shields. 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