All claimants who are receiving benefits for weeks ending on or after Jan. 2, 2021, are receiving an additional $300 in Federal Pandemic Unemployment Compensation (FPUC) on top of their regular weekly benefit amount. Although DES maintains a physical address in Raleigh, if you need assistance regarding North Carolina unemployment, contact DES via telephone or email. Contact information for the employer, including URL address of their website, an email address, telephone number and/or their physical address. The N.C. Division of Employment Security has begun issuing unemployment benefits related to the federal benefit program extensions under the Continued Assistance Act signed on Dec. 27, 2020. Filing for Unemployment Insurance Benefits Due to COVID-19 with the North Carolina Division of Employment Security Need Assistance? Tip: If you are filing due to COVID-19, select "coronavirus" as your reason for separation. If you have lost your job, contact the North Carolina unemployment department as soon as possible to file for unemployment. North Carolina unemployment insurance benefits are administered by the North Carolina Department of Commerce Division of Employment Security (DES). IMPORTANT! This page contains links to resources to assist during transition from employment to unemployment or retirement, or unemployment to re-employment. UNEMPLOYMENT BENEFITS. In addition, the job is within an acceptable distance from the individual’s residence and provides approximately the level of wages as previous jobs. Although you can file an unemployment claim by phone, fax, or email, the quickest way to file North Carolina unemployment applications is through the DES website. To avoid a delay in receiving benefits, you should file a claim as soon as your job has come to an end or you have worked less than three full-time days in a week. Tip: Remember—you must complete a Weekly Certification for each week, or you will not receive payment. You will be required to reopen your claim and serve another unpaid waiting week. Yes. Most employers in the state pay state and federal taxes on wages you earn, and a portion of those taxes are used to fund unemployment insurance payments. . Gross earnings during your last week of employment. Due to extremely high call volume, you may experience long wait times. You will not be paid any benefits during this week. All rights reserved. For North Carolina unemployment eligibility, the earliest you can file a weekly certification is on each Sunday. Submitting a job application in person or online. The Division of Employment Security will no longer accept Weekly Certifications through the IVR phone system. Division of Employment Services If your unemployment is through no fault of your own, then you should not encounter any problems. The state's official "career center on wheels," the NCWorks Mobile Unit can be deployed to communities to help people find jobs. Our mission is simple: help people quickly and easily understand which programs they might be eligible for—all in one place. DES Customer Call Center Capital Area Workforce Development Board - Equal Opportunity Employer/Program, Understanding Unemployment Benefits in NC, Filing for Unemployment Insurance Benefits Due to COVID-19, Weekly Certifications for Unemployment Benefits. You can do this online at the DES website or file by telephone by calling 888-372-3453. If you don’t have access to a computer, you can file your initial claim and ongoing weekly claims by calling the DES Customer Call Center at 888-737-0259. While your claim is under appeal, it is critical that you continue to file weekly certifications unless you have returned to full time work. You will need to supply the following information when you open an initial claim: Like many other states, the North Carolina unemployment program has a one-week waiting period. NCWorks offers a variety of resources to help your business thrive. Eligible claimants are beginning to receive an additional $300 a week in Federal Pandemic Unemployment Compensation (FPUC) for the week that ended Jan. 2, 2021. This collection of resources provides services for veterans, transitioning service members, and eligible spouses to obtain employment. Individual employees do not pay anything toward unemployment insurance. In North Carolina, weekly claim filing is important to ensure you are looking for work. For questions regarding unemployment or to file a claim, please visit www.des.nc.gov or call 888-737-0259. File your claim at des.nc.gov. After you file your claim, your last employer will be given, by law, 10 days to respond to DES. They must be unemployed due to no fault of their own (DES will make this determination based upon information provided by the individual and their last employer); If you have not yet created a user account, please click Sign up below to create a user account. NCWorks Online - Job Seeker Services - Job Search Options. Your Period is the first four of the past five completed calendar quarters prior to the date you applied for benefits. We may earn money when you click on our links. If you are offered a job that can be defined as “suitable work” you could have your benefits delayed or disqualified if you refuse to take the job. In addition to providing temporary wage replacement income for workers who have lost their jobs through no fault of their own and who qualify for benefits, the DES also administers NCWorks, a job-training and employment service for unemployed North Carolina workers. Log into your Online Account to complete your Weekly Certification. You will need all of your employment information for the past 18 months, including all contact information, dates worked and reason for your dismissal. The North Carolina Division of Employment Security is the agency charged with administering both state and federal unemployment benefits. But if you quit or were terminated for misconduct, among other reasons, then your claim will need further scrutiny. Suitable work is defined as a job that is compatible with the person’s health, safety, morals, physical fitness, training and experience. In addition, you can only contact an employer once in a week about the same job if there is no change in the job’s status. If you have questions about how to maintain these records, you can visit one of several North Carolina unemployment office locations. At the same time, certain businesses across North Carolina need to find new employees quickly because of increased demand. We are a private company. The maximum North Carolina amount — also known as a Weekly Benefit Amount — you can receive is $350. You typically must work directly with the government to qualify for your program or benefits. You must be unemployed through no fault of your own. Below is information about how to apply for assistance, and for answers to other frequently asked questions. Click on the 'Not Registered?' We do help unemployed jobseekers to find new jobs. […] Benefits are available for a maximum of up to 20 weeks. NCWorks Career Center Asheville staff are not able to assist with unemployment claims, but can answer a variety of job seeker and employer questions. Not everyone who applies for unemployment benefits will qualify. The N.C. Division of Employment Security has begun issuing unemployment benefits related to the federal benefit program extensions under the Continued Assistance Act signed on Dec. 27, 2020. The 2020-21 schedule for the NCWorks Commission is listed below, as well as past events. Submit an application through the NCWorks Career Center. Last updated at 6:50am 15 February 2021. You will need to serve an unpaid waiting week each time you apply for North Carolina unemployment benefits during your established benefit year. If so, this will have an impact on the amount you will be eligible to receive. You must make actual contact with an appropriate designated hiring authority. COVID-19 has created an unprecedented demand for unemployment insurance benefits for employees. If you have returned to work, you must report your income in the week it was earned instead of the week it was received. To be able to receive benefits, you must meet certain minimum wage criteria. Did you file your certification within the allotted time frame for collecting benefits? For general appeals inquiries, call 1-888-737-0259. If you miss either of these days, you can also call in on Wednesday through Sunday. It is also mandatory that unemployment claimants register on the NCWorks.gov site to assist them with their job search, training and education efforts. Between our 80+ locations across the state and online hub, we can help strengthen your workforce for the future. Job seekers gain access to the following services: We do help unemployed jobseekers to find new jobs. If you do not file within that 14 day period, you will not be able to claim benefits for that week. We do not claim responsibility for its accuracy. You can apply for benefits online 24 hours a day, seven days a week. Are you ready, willing and able to work for the entire week you claim benefits? In order to meet your work registration requirement for unemployment insurance benefits, you must: Register for work at www.NCWorks.gov by creating an online account. Currently, you do not need to visit a Career Center to file an unemployment insurance claim.. Understanding Unemployment Benefits After meeting North Carolina unemployment benefits eligibility, you may be approved to begin receiving unemployment benefits. You cannot just leave a message if you call an employer. You did not complete the required minimums for conducting a work search. The unit provides help during job fairs, special events for veterans, and employers asking for Rapid Response services. The stated reason why you are unemployed. If you have questions about whether you’re eligible for unemployment benefits read our COVID-19 Unemployment Benefits and Insurance FAQ and check out the NC Unemployment Benefits Due to COVID-19 Tip Sheet. UNEMPLOYMENT BENEFITS. Unemployment Insurance Info. This website and its contents are for informational purposes only. This means you have earned qualifying dollar amounts during your Base Period. You can do this online, by phone, or by visiting a North Carolina unemployment office. Create an Online Account at des.nc.gov to: File a claim for unemployment; Complete your Weekly Certifications; Check your Claim Status When it comes to running your business, your people are your greatest asset. Users have access to their benefits 24 hours a day, 7 days a week through Bank of America, which administers the program, or anywhere that Visa debit cards are accepted. You will not be eligible for benefits if you were fired for misconduct or you voluntarily quit. North Carolina unemployment insurance benefits are administered by the North Carolina Department of Commerce Division of Employment Security (DES). To be eligible to receive payments you must meet the requirements as set forth by the DES. 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