Check out what 1,271 people have written so far, and share your own experience. The most enjoyable part of the job was making the sale. Auto Europe are currently refusing to pay us an excess insurance claim on their Zero Excess deal (which is displayed prominently on their website) and our experience may be useful as a warning to others; we would certainly have liked to have been warned. My experience is post complaint that was "professionally" blocked by customer services who refused to give me details of an executive of the company to write to. Car hire fee appropriation-Licence expiry My wife and I have just returned from a holiday in Sicily. I phoned and cancelled my travel to Spain due to COVID. And, if the hire car gets damaged, you might need to do two claims. they provide quotes from the main rental companies, and they are open about what is included and what is not. Very in touch with the customer's financial standing during a global pandemic...Sent about 5 emails to the customer relations department before I got a reply. Do you agree with Auto Europe US’s star rating? A shambles of a company! When I rang my bank, there was no indication that the transaction was even being attempted to be made, implying that the problem was with the company and not my bank.I spoke to Auto Europe directly on two occasions and in both instances was met with rude and condescending remarks regarding the possibility of a refund.The only alternative suggested was that my girlfriend be put on the booking which would cost an extra £300.00. I booked a car through Autoeurope for Avis a BMW 218 paid more for the BMW than other cars form Auto Europe/Avis web site and also paid the Collision Waiver Damage (CWD) insurance when booking. Auto Europe Australia's service was excellent when I made my booking but, even more importantly, the service was equally excellent when I had to cancel my booking. So £125 paid for absolutely nothing. When i arrived at the airport to collect the car i was informed by the Avis staff that the CWD does NOT cover the full value of the excess for the insurance if you involved in an accident. This is not to mention the stress that affected her for the whole of the holiday as she needed to drive instead of myself.Auto Europe have refused all my entreaties for the return of any of my money citing their entitlement not to honour the contract in the circumstances.It is reported that there are 20 million UK license holders whose license is out of date Their only offence is under section 99.5 of the RTA(1988).I consider the action of Auto Europe to be completely unfair, unreasonable and unjust. Won't be booking with Auto Europe again - highway robbery. Auto Europe is avoiding paying insurance excess by giving ridiculous arguments. The sign on the wall stated it closed at 7pm. Really poor customer service. No car, no answer on the phone number provided and no support from email contact after the event, avoid at all costs! I've been home 4 weeks and seen no refund of deposits. We truly feel like we were provided the same low budget very low quality service that you would expect from other firms like Ryanair. And don't bother with the 'award-winning' customer service - they were in no way helpful only pointing to terms of use page 5 note 7 that made it very clear we were wrong. Thank you for your reservation and your review. Auto Europe is avoiding paying insurance excess by giving ridiculous arguments. Beware! Don't get stitched up like I did!! I booked with Auto Europe. * One or more of these files was not uploaded due to an invalid file type. Stay away! Will definitely use Auto Europe … They initially offered a credit voucher then withdrew it. *4 stars because they do list shady companies but this is typical of the industry (AVOID easyrent, goldcar, rhodium, interrent, noleggiare) As in all these cases, there is a lot of detail, but we will try and keep this to the bare minimum. I was able to pick up the car slightly in advance - no question asked. Booked car hire for the whole of September through Auto Europe UK and paid for full insurances etc Collected the car from the Inter Rent desk at Murcia Airport. Hired a car through Auto-europe, which was booked at Europcar at bologna airport. As it was 4:30am, I attributed the failure to website maintenance. I've used Auto Europe for years. They regularly throw in … How is that right? but when I booked a van and tried to cancel 45 minutes after booking (3 weeks before), they told me there is no cancellation for vans in AUgust-september.and its written in their terms (in the 6 pages terms). Capital of the glorious Algarve, the most popular holiday region in the whole of Portugal, Faro is one of southern Europe’s most vibrant cities. Pardon ?! I have used Auto Europe many times and their service has always been top class. Leave this blank if you'd like to publish your review anonymously. Auto Europe and Europcar has been a very positive experience for us! For 10 years we use Auto Europe services and were quite satisfied, but June this year we discovered on our last day, hurrying to the airport, some scratches on the rented car. It cost more than the original hire.When I finally managed to get through to a customer service rep the following day, he laid all the blame on Europcar and refused to apologise, or even find out if I managed to get myself sorted. All of Auto Europe’s basic rentals include fire insurance and third party liability insurance, which covers damage to everything outside of the vehicle. Auto Europe: Beware! The only two emails I received both confirmed that the payment didn't go through. Easy to use and understand website and booking process. Voucher UK5155069: my card got charged without me being informed. I learned how to use the airline seating resevation system called sabre. Really poor out of hours help. This is a scam - formal complaint submitted to the financial ombudsman about Auto Europe. Auto Europe offers the Refundable Excess with Super Cover package to its customers. People have left remarks such as “cheapest car by miles and quick service”, “used for a number of years, always receive great savings” and “always easy, quick and reasonably priced — I keep coming back”. Be very careful at the car hire desk in Alicante, they hide hidden costs until your back in the UK, then tell you, you should of read the hire agreement, when they speak to you in broken English at the desk your lost. AE have not only retained the whole fee they also gave me no help whatsoever and would not re-assign the agreement. But don’t assume that because you have a comprehensive policy in the UK, you’ll automatically have the same level of cover valid in Europe. Sneaky thieves, will have to chargeback through my card issuer. CDW never covers damage to tyres, glass, exterior mirrors, underside, interior, roof, engine, damage to the locks and loss of vehicle keys. | Read 81-100 Reviews out of 1,271 (Supported files: jpg, png, mpeg, ogg, mp4 & webm). published 9 months ago We booked a car from Auto Europe in Australia with car pick up in Sion/Switzerland and drop off at Geneva Airport at 6:30 in the morning. they are an american company but one word of warning....do not use their.com site as this is info from the states and they do not always know what local conditions might … I was really dissappointed with the customer service. Brought this up with Auto Europe as they were whom I'd placed my original order and they have been no help at all. (Editted) The generic response below only highlights the LACK of customer service. Only the latest review will count in the company's TrustScore. You will be contacted by email to verify your review. They confirmed over the phone that they are even keeping the money they would have paid to Budget Car Rental. Beware! Auto Europe made unavoidable cancellation very easy! This insurance is with Auto Europe and not with Avis. Do not book with them if you want to risk the chance of being stranded at an airport late at night. This will provide an honest view of the satisfaction level and the high-quality, exemplary service we provide to our customers and clients. Took £533 from me for a booking and gave poor advice regarding pick up. All links for complaint given to me are dead ends! I made a reservation on autoeurope.co.uk for my forthcoming trip only for the payment to fail at the last hurdle with a payment error of sorts. Auto Europe’s products and prices always include: liability insurance including legally required minimum coverage, CDW = Collision Damage Waiver with or without excess depending on the car rental company. My very very bad experience was due to the simple fact that I was able to use the service of the car rental company that I chose ... they (the rental company) simply stopped my rental ... and Auto Europe UK did not make a move to try to test the problem ... Not even by phone calls, much less online, via email or website!They just kept my money! Had to send another 5 before I got another reply (exactly the same as the first- stock answer with no real substance or reasoning as to why Auto Europe would let me place an order with my debit card which I would not then be able to use upon arrival.SCAM. AUTO EUROPE Will not make a refund when the car rental company refuses to rent you a car. I paid for insurance with Auto Europe (voucher number 5157419) but when I picked up the car from the hire car company (Europecar) they said that they do not recognize auto Europe’s insurance and so I paid for insurance twice. Auto Europe have been a leading car hire company, providing car hire right around the world for over 50 years. This reflects badly on them. We were declined our rental at the counter in Rome since I couldn't present my physical credit card - since they needed to photocopy it (the booking was done in debit card). When I asked to be out through to customer services they told me no. Beware!! Paid for a car to be available at the airport in create. Auto Europe also typically includes unlimited mileage and value added tax (VAT) as part of our basic car rental packages. Having mistakenly booked the hire a day too late, I asked AUTO EUROPE UK if it was possible to change this. Getting a cab was not feasible as we were headed 100km away from the airport to reach our airbnb. Management was quirky, and co workers did not last long. When I arrived The Europcar office was closed. Reviews > Auto Europe Car Hire Our Review of Auto Europe Car Hire. Categories My Reviews My Settings Install App Help Log out Log in Sign up Install App For companies Overview Reviews About Auto Europe Italia Reviews 8,350 • Excellent . Book direct with hire companies and you have more rights. If you read the T&C's they say it covered for the full amount. Thieves. Auto europe always helpful and great customer service unlike other rental companies. This insurance is with Auto Europe and not with Avis. This is called Excess Reimbursement Insurance (ERI) and can be purchased online, in advance of your trip. Auto Europe were both very good price and then when I had to cancel my plans due to government travel restrictions made it very easy to cancel the booking and refund me. I’m hoping this publicity at the least would serve notice to others about this risk. Please call our customer service in Portugal - (+351) 308 805 968 between 9:00am and 1:00pm every working day - to check any solution and/or further understanding of the issue. Auto Europe has been my most reliable car hire aggregator. He kept telling me to get a refund through Europcar, rather than Auto-europe as well, even though my agreement was with Auto-europe. 9 years ago. I only booked through Auto-europ because they stated it was open until 8pm, and I arrived at the airport before 7.30pm.I was unable to contact Auto-europe. Buy insurance from the company renting you the car. Car hire in Spain. Big mistake!! Terrible company. Car hire reviews in Faro. Your browser does not support embedded videos. Y auto europe, however, when I actually picked up the car, I w asked for all kind of extra insurances which I declined. Auto Europe Car Hire. Do you agree with Auto Europe US's TrustScore? We were told the only way our booking wasn't lost would be to pay additional 25% of the price to make the booking in my girlfriends name and use her credit card. As far as we can understand, you had that issue directly with the local supplier of the car. Strengthen your review by uploading photos & videos. Auto Europe are one of the world's leading car hire brokers and offer car rental in around 8,000 locations worldwide. When I had a problem with one car hire they helped me to get the information which I needed to make a claim on my excess insurance. Well we are definetly never coming back, and like booking a flight you should stick with one of the more expensive ones if you want to avoid the risk of loosing your booking to technicalities. Liability insures against any damage done to anything outside of the rental car while fire insurance protects against mechanical fires. Stay away. I am lucky enough to travel several times a year in Europe and I will NEVER USE this company again. No refund was given, no possibility to amend the booking to a future date and no credit or discount offered on a future booking. See our car hire excess insurance reviews above. People should not pay any money in advance for car hire abroad whatever the inducements although pre booking is usually financially advantageous. Write a review. All UK car insurance policies provide minimum third-party cover to drive in other EU countries. It was met with a brick wall and no attempt to help and hid behind the T&C's. For 10 years we use Auto Europe services and were quite satisfied, but June this year we discovered on our last day, hurrying to the airport, some scratches on the rented car.We have purchased the Auto Europe Refundable Excess Program and were sure that we are covered and there is no place to worry. 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